Frequently Asked Questions

• How to place an order?

  Explore our curated collection and discover the piece that speaks to you. Simply select your favourite jewellery, add it to your cart, and proceed to checkout. Complete your details and secure payment to place your order seamlessly through our official Jalshaghar Calcutta website.

• What is your policy on returns and exchanges?

  Each Jalsaghar Calcutta creation is carefully selected and prepared with attention to detail. At present, we do not accept requests for returns or exchanges.

  We therefore encourage our patrons to examine the product details carefully and ask us any questions they may have before confirming their purchase. Our team will be happy to clarify any aspect of a piece to ensure that you make your selection with complete confidence.

• What happens if my order arrives damaged?

  We take every possible precaution to ensure that your jewellery reaches you in pristine condition. However, in the unlikely event of damage during transit, we request you to record a continuous 360-degree video while unpacking the parcel, beginning before the package is opened.

  Please share the video with us within 24 hours of receiving the order so that we can assess the matter and assist you appropriately.

• When will I receive my refund for a damaged product?

  Once the damage has been verified and the refund is approved, the amount will be returned to the original source of payment.

  • Payments made through an app: Refunds will be initiated within 2 working days.
  • Bank transfers: The amount will be credited to the original source within 7 working days.

• What are the shipping charges within India?

  Shipping within India is charged at ₹120–₹200 per package, depending on the shipment. This charge is additional to the price of the jewellery and is to be borne by the purchaser.

• How long will my order take to arrive?

  Most orders are dispatched within 2 business days of purchase, subject to product availability and payment verification.

  Once dispatched, delivery generally takes 3–10 business days, depending on the destination.

  Please note that we do not dispatch orders on Sundays or Indian public holidays.

• Do you offer customisation?

  Yes. At Jalsaghar Calcutta, we are pleased to offer customisation on select creations, wherever feasible, to suit your individual taste, requirements, and convenience.

  Customised orders generally require an additional 10 days beyond the standard delivery timeline.

  For a specific customisation request, please feel free to send us a Direct Message. Our team will be delighted to discuss the possibilities with you.

• How do you handle my personal information?

  At Jalsaghar Calcutta, we value the trust placed in us by every patron.

  Any personal information shared with us in the course of a transaction—including contact details, delivery information, bank details, or order-related information—is treated with discretion and is not sold, exchanged, or shared for commercial purposes.

A Note from Jalsaghar Calcutta

Every Jalsaghar Calcutta creation is chosen with an appreciation for craftsmanship, heritage, individuality, and timeless elegance. We hope your experience with us is as memorable as the piece you choose.

Thank you for choosing Jalsaghar Calcutta.

Happy Shopping.
Jalsaghar Calcutta